Make Better Decisions Faster

The Easiest-to-Use Research Platform

The Research Cloud™ is a powerful, easy-to-use survey platform for hospitals, clinics, healthcare companies, health plans, universities, and the like.

The Reaction Experience Management Platform

An easy-to-use survey platform that contains a full-suite of survey tools, bulk messaging functionality, analytics dashboards, closed-loop notification system, and cutting-edge research best practices.

What We Do

Customer Experience

Instantly launch all kinds of customer research, from one-off surveys to ongoing voice of customer programs.

Patient Experience

Quickly launch any type of patient-found research, from one-time surveys to ongoing patient surveys such as CAHPS, NPS, etc.

Employee Experience

Easily launch employee feedback programs: 360 peer reviews, employee satisfaction, post-training, and the like.

Market Insights

Rapidly scope, and launch, any type of market research leveraging Reaction’s contact database or your own.

“The speed with which we get critical research on our target markets using Reaction is super valuable. The insights are amazing and it really helps with our overall positioning strategy as well as keeping our product development teams on track.”

“In addition to their Research Cloud, Reaction gives us the guidance, advice, and resources to quickly gather feedback from a large audience, saving us time and energy to focus on other areas of customer experience.”

“What is so powerful for us as researchers is the immediate access to thoughts, feelings, and behaviors of healthcare professionals nationwide. The speed, and scope of the Reaction Experience Management Platform helped drive our critical healthcare research"

“Reaction is a very collaborative partner. They have immense knowledge of the healthcare industry which enables us to make better business decisions.”