Reaction is a customer success & growth acceleration platform equipping our clients with real-time insights informing the entirety of their customer journey and go-to-market strategy.
Reaction is a customer success & growth acceleration platform equipping our clients with real-time insights informing the entirety of their customer journey and go-to-market strategy.
Our platform is an incredibly easy-to-use research solution. It has powerful survey research tools designed specifically for organizations that need better, faster insights from their customers, patients, employees, or from the market.
The platform (aka the Research Cloud™) is an effortless suite of solutions with various features: bulk messaging, smart survey builder, best practices, triggers, notifications, NLP, dashboards, data analytics, and integration services.
Powerful solutions are even more impactful when used effectively. That's why we continuously update our platform with best practices, ensuring your projects reach optimal results in record time.
The Reaction Platform includes a full-suite survey platform, enterprise messaging, data visualization & dashboards, intelligent semantic analysis, CRM integration, and cutting-edge AI-powered research best practices. Reaction customers typically eliminate 3 or more platforms post go live. Interested?
Instantly launch voice of customer research, from one-off custom surveys to ongoing templated programs.
Clients who prioritize employee opinion surveys reduce expensive turnover and improve employee satisfaction and productivity.
Reaction supports M&A research, product roadmap prioritization, competitive analysis, win/loss research, and other real time insights.
Use our platform to quickly and easily launch effective sales and marketing campaigns.
Reaction Dashboards
Dashboards customized by user & function at the individual and enterprise levels. Dynamic alerts ensure quick action, real-time insights, performance improvement, and strategic execution. Teams can develop presentations within the Reaction platform to create executive summaries.
Reaction Reporting
Real-time trending by timeline, location, and customer grouping.
Benchmark Customer Success by product, contract value, service level, account manager, or location.
Fully integrated data visualization and data analysis tools.
