Menu
Our platform is an incredibly easy-to-use research solution that has powerful survey research tools designed specifically for organizations that need better, faster insights from their customers, patients, employees, or from the market.
The Reaction platform (aka the Research Cloud™) is an easy-to-use, full suite of solutions: bulk messaging, smart survey builder, best practices, triggers, notifications, NLP, dashboards, data analytics, and integration services.
Great solutions are even better when they’re used effectively. We are constantly updating our best practices and imbedding them into our platform to ensure your projects and programs achieve maximum results in the shortest time possible.
Use our platform to build customer programs so you’ll know exactly what your customers think, what actions they will take, and reduce customer churn to zero. If you don’t want to build, or manage, your survey programs, we can do it for you.
Our powerful platform seamlessly fits into your teams’ workflow by integrating to your other customer-focused solutions such as CRMs or marketing automation programs.
Customers are the life-blood of your business and our platform will help you stay connected with them quickly and efficiently. In addition, our platform will notify you immediately of customer issues and enable your staff to resolve these issues while you track their progress.
The move towards treating patients more like customers is inevitable. Because of this it’s more crucial than ever to get quick feedback from your patients.
Use our platform to build patient feedback programs so you’ll know exactly what your patients think, feel, and what they’re concerned about. You can also have us build and manage your patient feedback programs be they NPS, CAHPS, and the like.
We can set-up your patient feedback programs to be automated and integrated to your EHR, PM, or other solutions. This is one less headache to worry about. In addition, our platform will notify you immediately of issues with patients and enable your staff to resolve these issues while you track their progress.
Employees are a hidden goldmine of information that will help your organization improve so use our platform to build nimble employee feedback programs to leverage your employees insights and increase employee satisfaction.
Quickly launch your own surveys to your employees with our platform or we can do it for you.
We always provide research best practices guidance. And as long as your HRIS isn’t ancient, we can integrate to it.
Use our platform to conduct quick, powerful projects to know exactly where the opportunities, and obstacles, exist within your target markets so you don’t waste time, money, and effort. If you don’t want to build and manage these projects, we can do it for you.
Net-new opportunities are critical to any business and our platform will enable you to get the insights you need and uncover opportunities to engage and sell to new customers. In addition, our platform will notify you immediately when a potential prospect wants more information about your organization.
Our platform seamlessly fits into your teams’ workflow by integrating to your other customer-focused solutions such as CRMs or marketing automation programs.
