Hospital Reputation 2019

We hope you find this article interesting and informative. We used our Reaction research platform to gather all of the data for it. Whether you’re a hospital, clinic, payer, or vendor, you too can use our platform for your own research programs and projects.

Recognition and reputation go a long way in today’s world. The ease of sharing and learning can help a small, seemingly insignificant newcomer become a disruptive force overnight or cause the rapid downfall of a previously-dominant player.

We had 341 healthcare provider leadership participants share insights with us using our Research Cloud®, regarding which hospital organizations are top of mind for them.

We asked which provider organization comes to mind as being a model for innovation, providing quality care at sustainable cost, and acts as a thought leader on topics related to healthcare transformation. We gave no prompts; we simply allowed each participant to select whichever organization they wished.

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Healthcare provider organizations take great pride in how they are perceived in the communities they serve. We are fortunate to have institutions that go to extraordinary lengths to provide excellent care at reduced cost.
 
In addition to benefitting healthcare in their own communities, the efforts of these select organizations also attract national attention – particularly among peer organizations. While some are known for one thing or another, in this national brand study five organizations appear in all three key areas. In terms of the measures reflected in this data, the work of these organizations creates name recognition and a reputation for excellence that allows them to compete effectively in their respective markets and beyond.
 
It is important to remember these contextual underpinnings: Participants represent healthcare institutions from coast to coast; of the thousands of hospitals to consider locally and regionally, five organizations stand out nationally.

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patient experience management | patient feedback | patient satisfaction | customer experience management | customer feedback | customer satisfaction | NPS | net promoter score | employee experience management | employee satisfaction | employee feedback