In today’s rapidly evolving business landscape, the traditional sales model is undergoing a fundamental transformation. As customer acquisition costs rise and subscription-based models become the norm, companies are realizing that the real revenue opportunity lies not just in landing the deal—but in keeping and growing it. Enter: customer success.

Customer success has become a buzzword, with companies investing heavily in dedicated teams, sophisticated software, and data-driven strategies. But is it truly worth the investment, or is it just another trend that over promises and under delivers?

Politics are a hot topic, especially this time of year, and it’s hard to stay above the fray. To that point, we’ve seen several CEOs publicly state on LinkedIn which politician they support and it got us wondering if that’s a great idea or not. 

Specifically, when a CEO posts something on LinkedIn, the industry might naturally conclude that the CEO is also speaking for their company and, as such, is that appropriate? What do their employees think? 

This is certainly a very touchy subject that we, of course, just had to quickly research. The results are exceptionally, and overwhelmingly, clear. Just don’t… 😉

There’s a great deal of uncertainty in the job market right now owing to what might happen with the presidential election, will the Fed keep lowering interest rates, and what impact AI is having in replacing work normally done by employees.

For that reason, we decided to run a quick poll to see what candidates are experiencing. Here’s what we found out…

Hospitals acquiring other hospitals, clinics acquiring other clinics, is one thing. But PE firms, insurance companies, pharma, and even big tech acquiring them is something else altogether. Because this is happening with increased frequency we did a quick poll about it. The results were even more pessimistic than we’d anticipated…

Here are the results of a quick poll on the level of interest in attending the RSNA 2024 conference.

Here are the results of a quick poll on the level of interest in attending the upcoming CHIME Fall Forum.

Here are the results of a quick poll on the level of interest in attending the HLTH 2024 conference.

Does it make sense for healthcare provide orgs to move their applications to the cloud? On the surface it seems like a no-brainer but there are always pluses and minuses, trade-offs, and the like, to consider. A quick poll yielded results that were about what we expected…

I personally hate a busy inbox, I’m a little OCD about cleaning it out so I have to check my emails even when I’m on vacation. But that’s just me. I wanted to see what other people do and the results were a little surprising…especially the number of masochists who prefer to swim through hundreds (or thousands) of emails when they get back to work. -Jeremy Bikman

If you listen to VC firms, and some AI startups, AI is destined to not only augment/enhance physicians’ capabilities, but replace them. These are rather bold claims so a quick poll of nearly 200 seasoned professionals tells a much more believable story.

We’re all in meetings, lots of meetings. So when does the law of diminishing returns kick in for Teams / Zoom meetings? We did a quick poll of over 130 business people to find out.

It seems everybody wants a piece of the healthcare pie but with decades of companies coming in and out of healthcare, it’s only natural to wonder which of the biggest tech companies will have the biggest impact over the long run. This is what we recently found out from our most recent poll…

Walmart made a huge splash when it opened its first primary care center in Georgia back in 2019. Now just 5 years later, and after opening 50+ clinics in 5 states, they’re shutting it all down.

Concierge medicine isn’t a new concept/service but there’s an increasing amount of buzz about new(ish) high-end services. But what kind of demand exists for this and, more importantly, how much are people willing to pay for it?

Over the past few years, private equity firms investing in, and in many cases outright buying, healthcare organizations has been picking up steam. What do various healthcare leaders think of this trend? Is it beneficial overall or is it causing more harm than good? Here’s what we found out…

I’ve attended almost every HIMSS conference since 2003. For many years, I had my companies go as exhibitors, which is a pretty massive commitment in terms of money, time, and resources. But even when I’ve gone just as an attendee, it’s not particularly cheap, plus there’s a real opportunity cost associated with tapping out from my normal…