Clinician Resiliency

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BYU’s Department for Public Health wanted to understand how the COVID-19 pandemic was impacting clinicians particularly from a stress-level perspective. Here’s what 557 clinicians across the country (and across many different care settings) had to share…

“If things don’t change I’m taking an early retirement”

“Yes. I am so !*%# frustrated I will quit as soon as possible. Computers are sh**. Administrators are self-serving a**holes. Bureaucracy costs me several hours of wasted time every day. I have practiced for 30 years and for the first 20 I could practice efficiently. Nothing is more frustrating than all these regulators who don't know the difference between a needle driver and a crescent Wrench wasting my time.”

EHRs, dealing with payers and pre-auth, regulatory compliance, and bureaucracy all came within mere percentage points of one another as the main culprits. All have a common theme: they are time consuming and prevent the physician from providing care for the patient. 

When asked what aspects of their work make them feel the most stressed while treating COVID-19 patients, we saw a tremendous response from physicians from a wide variety of specialties. Regardless of their discipline, all clinicians are frustrated to one extent or another. A psychiatrist said, “Nearly all my patients are pretty severely stressed and many are relapsing with their illness. I’m seeing too many patients in a day and responding to too many patients in a day. It’s exhausting.” When asked about causes of burnout a dermatologist added, “Mostly lack of staff and money worries.”

"Overall, I love my job-- it's the stuff that takes me away from the practice of medicine (charting, filling out paperwork, arguing with insurance companies, fighting to get patients access to needed services) that is frustrating."

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